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We Say

Ashop bills itself as the one-stop shop for e-commerce needs. Yet with this comes the fact that your shop can be slow to load, which is a problem that can be partially alleviated by users disabling unnecessary graphics and modules. Users also don’t have total control over the backend of their shop, which won’t appeal to people with more design/technical experience that understand what it really takes to make a shop stand out. Users will however like the flat affordable price and the competitive layout/design, especially when compared to other top competitors, including BigCommerce. Ashop offers over 60 templates with a real-time design editor. Users can create a fully functional store that’s integrated with PayPal and uses ultra fast Rackspace hosting. It’s ideal for users looking to get “everything but the kitchen sink” when it comes to e-commerce shopping, without having to pay a large monthly fee. Called the “WordPress of e-commerce,” Ashop users love how easy it is to use. They also love the default administrative panel that gives shop owners the ability to manage web pages simultaneously. Ashop offers users access to training documents, videos and a community support forum. All data is backed up in real time. Features at a Glance: • Free lifetime upgrades • Impressive layout • 24-hour, 365-day security maintenance • 24/7 online support • SEO integration • Easy checkout • 99.8% guaranteed uptime

They Say

Want to give your two cents? Let us know on our Request Review page.

  1. Linbo Linbo

    two thumbs down

    I thought I’d give a review of Ashop so that others searching for an ecommerce platform could learn from my experience. I did their free trial but needed more time and signed up; after much struggling I wound up cancelling my account with them.

    I invested about a month of my time trying to set up my shop.

    The first, and most serious problem is that their support staff is generally clueless when it comes to anything but the most basic of features. The serious part of this statement is that they make things up to fit what you want so you think they are knowledgable. When implementing the promised features I found them to be completely mis-represented or missing. Details follow at the bottom for anyone interested.*

    The second big issue is their support outages. I got used to being able to contact a support person through live chat or email. Without warning on three occasions they disappeared for several days. Meaning, no phone, no chat, no email. Gone. And, things were broken.

    Apparently they were installing a global update. I found out by searching the community forum and found posts like, “Oh no, they’re doing it again!” No email, no big notice when I logged in. They did post after the update was in progress a note on Twitter but that seemed a little late to me.

    The third and perhaps for some a deal breaker was the broken shop installation after said update. Missing front page, products and description photos mixed with other products. Inventory counts out of whack. My store had not gone live yet but what if it had? Yikes. And my shop was broken at the same time as the support outage.

    The back-end user interface completely changed and they removed many features that I was using often.

    Finally, when I asked for my mere $69 back for the first month I was told “We don’t do refunds.” I asked several times and even bumped it up to whatever passes for management. A big fat “No.”

    Although I was initially excited about Ashop and it’s features, after a month’s time of rigorous investigation I have to give them two thumbs down.

    *Here is what they promised and could not deliver:
    1) Inventory count in fractional amounts, i.e. I have products sold by length of one yard and wanted to offer partial lengths in half yards but keep the pricing of one yard. They cannot do this. They can make it look like it works but the inventory will never be correct.

    2) Individual products can have variations (yes), then those variations can have multiple photos, no. They promised the ability to have multiple photos for each variation and can only do one. Also the storefront “look” is a little off when you have many variants.

    3) There are many ways to keep track of inventory. One way is to keep track manually. The more common way is to let your store keep track. What I mean by this is if you have ten doodads and sell three your inventory reads seven. Makes sense? The default in Ashop is to *not* keep track. Let’s say you have 800 products. This means that for each and every product you need to click on a tiny button, click on an item in the pull-down, hit save. EACH PRODUCT. There is no other way to do this. The unkept promise? A new column in the spread sheet to automate this.

    My conclusion is that Ashop will be good if you have a small business with not a lot of products. You should probably use one of their out-of-the-box templates and not tweek it too much (in case those tweeks disappear during an update). On the other hand if this works for you you should probably stick with a different cart solution anyway. Basic is basic and available with most of these ecommerce solutions.

    Oh, and I forgot. They were willing to custom code me solutions to the above three features for a price with an indefinite delivery date.

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